Ensuring safe food delivery during COVID-19

Hello foodie, In light of the recent outbreak of Coronavirus (COVID-19) across various parts of the world, Zomato is taking all possible steps to ensure the safety of our customers, delivery partners, merchants and employees in all the countries we operate in.   We are continuously training and educating our delivery partners on the best practices of personal hygiene, proper method and frequency of hand washing/sanitising as well as what to do in case they have any symptoms related to COVID-19. We have asked our delivery partners to self quarantine or reach out to a doctor immediately if they have any symptoms. We will support our delivery partners financially during this time. Delivery partners are being sent various advisories on COVID-19 released by the Ministry of Health & Family Affairs to keep them updated on the situation. We are especially emphasizing on best practices on how to handle food packages to ensure safe and hygienic delivery.   We have also reached out to our merchant partners and advised them on best practices to be followed by staff in their kitchens to maintain a healthy and safe environment. A large number of restaurants anyway follow best-in-class hygiene practices – you can look for such restaurants by using the "hygiene rating" filter on Zomato.   We'll continue to reiterate best practices around food handling and packaging with our merchant partners and drive availability of hand sanitizers across the restaurant for food handlers.   In case you want to avoid contact with our delivery partner, you can request Zomato Valet to leave your package at the door via delivery instructions on our app and the Zomato Valet will leave your package at the door safely. Please note that this will only work on online paid orders.    We are confident that with the right practices, and adequate social distancing, we can help curb the spread of COVID-19. We cannot emphasise enough on washing your hands properly before you eat any kind of food – whether cooked at home, or ordered from Zomato. Should you have any concerns or suggestions about the matter, please reach out to our customer support team at o2help@zomato.com. Stay safe, Team Zomato In case you wish to stop receiving emails from Zomato, please unsubscribe here